Connect KPI movement to the alert, reveal the likely cause and give the shift team a clear action before service is affected.
| Status | Severity | Alert | KPI | Current | Target | Likely Cause | Required Action | Owner |
|---|
Receipts, dispatches, backlog, dwell time, productivity, accuracy and SLA thresholds by site and shift.
Service risks, adverse trends, root-cause signals, ownership gaps and overdue operational actions.
A prioritised control board, shift action list, KPI evidence and manager handover summary.